HOTEL > VoIP
VoIP is a service that supports making calls more optimally than traditional phones. This will make a lot of changes in the way the hotel companies operate.
VoIP PBX is a switchboard using new technology, operating completely via the Internet, with many outstanding functions, convenient and modern than traditional switchboard. The following are the benefits that VoIP can bring to the hotel business:
REDUCE YOUR PHONE COST
By connecting completely over the internet without connecting here, VoIP will help reduce a significant amount of money for the hotel.
VoIP can also be viewed as a “local system link” for businesses with multiple branches, and internal calls will be completely free. In the hotel sector, the internal information exchange happens regularly, so VoIP will be a very effective way to cut costs.
OPTIMIZE QUALITY CALLS
As a digital PBX system, VoIP is regularly maintained and updated. In particular, voice quality is always something VoIP is highly appreciated.
VoIP rarely causes problems. However, in the event of a VoIP problem, the user does not need to pay any repair costs that the provider will do.
IMPROVE QUALITY RECEPTION SERVING
The VoIP system is a sensible choice for improving reception quality, with special features such as interactive voice feedback (IVR) or automatic responses to better manage calls. From there, the hotel can create a good interaction system with customers, making it easy for callers to reach a department that can solve their needs without intermediaries.
In addition, the hotel can route overtime calls to appropriate answering services so that guests’ calls are always answered at any time.
IMPROVE CUSTOMER EXPERIENCE
VoIP can also connect directly to a customer relationship management system (CRM) to record customer information such as name, specific needs or transaction history, etc. Perfect to enhance the customer experience.
Accordingly, when a call to CRM will display all information on the computer screen, allowing employees to communicate with customers in the best way.
EXPAND COMMUNICATION NETWORK
With VoIP’s fully internet-enabled feature, hotels can expand their communication systems to the outside at a reasonable price.
VoIP system, customers can make long distance calls with the cost not too high. In addition, the VoIP system also supports options such as video conferencing, voicemail, virtual chat, custom speed dialing, etc. To meet the diverse needs of customers.